Privacy Policy

Effective Date: January 1, 2025

IMPORTANT NOTICE REGARDING TEXT MESSAGING & DATA PRIVACY

I do not share customer opt-in information, including phone numbers, email addresses, and consent records, with any third parties for marketing or promotional purposes unrelated to providing my direct services. All opt-in data is kept strictly confidential and used only as outlined in this policy.

1. What Information I Collect

Personal Information

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment and billing details
  • Communication preferences (email/SMS opt-in records, timestamps)

Non-Personal Information

  • IP address, browser type, device info
  • Website usage analytics (via cookies and third-party tools like Google Analytics)

Communication Records

  • Emails, SMS, customer service interactions
  • Service-related inquiries and quotes

2. How I Use Your Information

Your information is used to:

  • Provide, manage, and improve my services
  • Schedule and confirm appointments
  • Process payments and deliver invoices
  • Communicate service updates, support, and promotions (only with consent)
  • Maintain legal and business records
  • Ensure security, fraud prevention, and compliance with Canadian Anti-Spam Legislation (CASL)

3. Email & SMS Messaging Compliance

Consent & Opt-In

  • You will only receive SMS or email messages if you have provided express consent (e.g., through online forms or verbal confirmation).
  • Consent records are timestamped and securely stored.
  • I comply with CASL and PIPEDA in collecting and using your contact information.

Your Options

  • Unsubscribe from emails: Click the “unsubscribe” link in any marketing email.
  • Stop SMS: Reply “STOP” to any text message.
  • Request info or help: Reply “HELP” or contact me directly.

Message Frequency & Purpose

  • Messages are sent in relation to services (e.g., appointment reminders, updates).
  • Promotional messages are only sent if you’ve opted in separately.
  • Standard message and data rates may apply depending on your carrier.

4. Information Sharing

I do not sell or rent your personal information. I only share it with:

  • Service providers (e.g., payment processors, email/SMS platforms) who are contractually obligated to keep data secure.
  • Legal authorities, if required by law or court order.
  • In case of business transfer, your data will remain protected under this policy.

5. Data Security

I maintain appropriate safeguards, including:

  • Encryption of sensitive data in transit and at rest
  • Secure access control
  • Regular data security reviews
  • Data breach response protocols
    While I strive for maximum security, no online system is completely risk-free.

6. Cookies & Tracking Technologies

I use cookies to:

  • Analyze traffic and improve user experience
  • Remember preferences
  • Track usage for analytics

You can disable cookies via your browser settings, though this may limit some functionality.

7. Your Rights (Under Canadian Law)

You have the right to:

  • Access or correct your personal data
  • Withdraw consent at any time
  • Request deletion of your data
  • File a complaint with the Office of the Privacy Commissioner of Canada (OPC)

To exercise your rights, contact me at [email protected].

8. Third-Party Links

My website may contain links to external sites. I am not responsible for their privacy practices. Please review their policies separately.

9. Policy Updates

This policy may be updated periodically. Any significant changes will be communicated via my website or direct email. Please review this page for the latest version.

10. Contact Information

📧 Email: [email protected]
📞 Phone: (647)-249-8107

By using my services or website, you agree to the terms of this Privacy Policy.